Terms of service

OVERVIEW

This website is operated by Kendake Honey ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service ("Terms"), including all linked policies. Please read them carefully. Continued use of the site after changes constitute acceptance. We may update these Terms at any time.

SECTION 1 – ELIGIBILITY & ACCEPTANCE

• You must be 18 or over (or the age of legal majority in your jurisdiction) to use this site.

• Illegal use, uploading malware, or violations of any laws are prohibited.

• Breaching these Terms may result in immediate termination of your access.
  
  

SECTION 2 – GENERAL CONDITIONS

• We reserve the right to refuse or cancel orders.

• Your content (excluding payment info) may be transmitted unencrypted but credit card data is encrypted.

• Site content (excluding credit card info) is protected by copyright. Reproduction requires written permission.

• Headings are for reference only; they do not affect interpretation.
  
  

SECTION 3 – INFORMATION ACCURACY

• We aim for accuracy but are not liable for outdated or incomplete information.

• Historical content is provided for reference only.

• You are responsible for monitoring changes to our site.
  
  

SECTION 4 – PRICES & SERVICE MODIFICATIONS

• Prices may change without notice.

• We may modify or discontinue services at any time without liability.

• We are not liable for changes or discontinuations.
  
  

SECTION 5 – PRODUCTS & SERVICES

• Some items may have limited stock and are subject to our Return Policy.

• We strive for accurate product images, but cannot guarantee color fidelity across devices.

• We may limit quantities, jurisdictions, or customer types (e.g., restricting resellers).

• All offers are void where prohibited.

• We do not guarantee product quality or error resolution.
  
  

SECTION 6 – ORDERING & ACCOUNT INFO

• We may restrict or cancel orders at our discretion, including for suspected resellers.

• You'll be notified by email if this happens.

• You must provide accurate account and payment details and update them promptly.

• See our Return Policy for more details.
  
  

SECTION 7 – THIRD-PARTY TOOLS

• We may provide links to third-party tools or services we don't control.

• These tools are offered “as is” without warranties. Use them at your own risk.

• Future features/tools will also be subject to these Terms.
  
  

SECTION 8 – THIRD-PARTY LINKS

• Our site may include third-party content or links. We are not responsible for their content, services, or practices.

• Any third-party transactions are between you and them.
  
  

SECTION 9 – USER CONTENT

• By submitting comments, ideas, or suggestions, you grant us a perpetual license to use, modify, publish, and distribute them.

• We are not obligated to maintain confidentiality or pay compensation.

• Disallowed content includes illegal, defamatory, or infringing material, or malware.
  
  

SECTION 10 – PERSONAL INFORMATION

• Your personal data is governed by our Privacy Policy.
  
  

SECTION 11 – ERRORS & OMISSIONS

• We reserve the right to correct errors and cancel orders for products with incorrect info.

• We have no obligation to update outdated site info except as required by law.
  
  

SECTION 12 – PROHIBITED USES

Including, but not limited to:

• Illegal or harmful activities, IP infringement, harassment, malware distribution,

• Misleading or spamming, scraping, or violating security features.
  We may terminate access for violations.
  
  

SECTION 13 – DISCLAIMERS & LIMITATION OF LIABILITY

• Our service is provided “as is” and “as available.” We make no warranties of uninterrupted or error-free service.

• We are not liable for indirect or consequential damages.

• Where jurisdiction limits liability waivers, we will limit liability to the maximum permitted by law.
  
  

SECTION 14 – INDEMNIFICATION

You agree to indemnify Kendake Honey and affiliates for any claims arising from your violation of these Terms or misconduct.

SECTION 15 – SEVERABILITY

Invalid provisions will be severed without affecting remaining Terms.

SECTION 16 – TERMINATION

• These Terms survive termination.

• Either party may terminate at any time.

• Breach may result in immediate termination without refund liability.
  
  

SECTION 17 – ENTIRE AGREEMENT

These Terms and linked policies form the entire agreement between you and us, superseding any prior agreements.

SECTION 18 – GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of England & Wales, and disputes will be resolved by its courts.
(Revised from "Nigeria" to align with our UK/EU operations.)

SECTION 19 – CHANGES TO TERMS

We may modify these Terms at any time. Changes will be posted here. Continued use after posting constitutes acceptance.

🔧 ADDITIONAL SHIPPING & DELIVERY CLAUSES (UK)

Shipping Methods & Rates

• Standard Delivery (via Royal Mail): from £2.99–£3.89 for orders under £50; free over £50. 

• Tracked 1–3 day delivery (Royal Mail 24 / Royal Mail Tracked 48): £4.79–£5.00.

• Same-day dispatch for orders placed before 3 pm (or midday depending on courier).
  
  

Courier Partners & Packaging

• Items under 2 kg via Royal Mail; heavier parcels via Parcelforce or DPD.

• All orders are securely and sustainably packaged to prevent damage.
  
  

Delivery Zones & Timelines

• Mainland UK: 1–5 working days depending on service selected.

• Northern Ireland, Scottish Highlands & Islands: allow +1–2 days.
  
  

Local Delivery

• Free local delivery within a 5-mile radius for orders over £20 via coordination email. 

Tracking & Notifications

• Tracking info is sent via email once dispatch is complete.

• We alert customers to delays or issues promptly.
  
  

Delivery Issues & Damage Claims

• For lost or damaged parcels, please notify us within 48 hours with order details and photos.

• We’ll offer a full refund or replacement at no extra cost.