FREE SHIPPING ON ALL ORDERS ABOVE £50

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    • Shipping policy

    🌍 International Shipping & Returns

    We’re delighted to share Kendake Honey with customers around the world. Each jar you receive is part of a larger mission—to empower women, honour nature, and deliver unmatched quality. Please review the guidelines below before placing your international order.

    📦 Shipping Information

    We currently ship to select international destinations, including the European Union and United States, via tracked delivery.

    Estimated Delivery Times

    • EU: 3–9 working days

    • USA: 7–10 working days

    Please note that delivery times may vary based on customs clearance, local courier processing, and seasonal demand.

    Customs & Duties
    International customers are responsible for any applicable import duties, taxes, or customs fees. Kendake Honey is not liable for delays or charges incurred during customs processing.

    Returns & Exchanges

    Due to the consumable nature of our honey, we are only able to accept returns under specific conditions:

    📦 Damaged or Faulty Items

    If your order arrives damaged or defective, please notify us within 48 hours of delivery at hivehub@kendakehoney.co.uk. Include your order number and clear photographs so we can assist swiftly.

    🔒 Opened Products

    For hygiene and safety reasons, we cannot accept returns of opened or unsealed jars, unless the product is confirmed to be faulty.

    🇪🇺 EU Customers – Right of Withdrawal

    Under EU consumer protection laws, you have the right to cancel your purchase within 14 days of receiving your order.

    • Returned items must be unopened and in their original condition.

    • Return shipping is at your responsibility unless the item is faulty or incorrect.

    • Opened jars are not eligible for return due to health and safety regulations.

    To initiate a return, please email us within 14 days of receipt stating your intention to cancel.

    🇺🇸 US Customers – Goodwill Returns

    While US law does not require a statutory return period, we extend a 14-day return window for unopened jars as a gesture of goodwill.

    • Return requests must be made within 14 days of delivery.

    • Customers are responsible for return shipping unless the product is damaged or incorrect.

    🚚 Late or Missing Deliveries

    If your parcel has not arrived within 10 days of the estimated delivery date, please contact us so we can investigate and support resolution.

     

     

    📝 Key Terms at a Glance

    ✅ Returns accepted for unopened jars within 14 days
    ❌ No returns for opened or unsealed products (unless faulty)
    📦 Return postage is the customer’s responsibility (unless item is incorrect or damaged)
    📸 Photo documentation is required for faulty or damaged items
    📩 Notify us within 48 hours of delivery if there is an issue

    📬 Contact Us

    For all international queries, please reach out to us at:
    hivehub@kendakehoney.co.uk

    Each jar supports our mission of sustainability and community empowerment - and shares a piece of our story. Thank you for being part of the Kendake hive.



    📦 UK Shipping & Delivery

    Every jar of Kendake Honey is packed with care and purpose. Below is everything you need to know about our UK delivery process—from dispatch to doorstep.

    🚚 Delivery Options & Rates

    • Standard Delivery: £3.50 for orders under £50

    • Tracked Delivery: £5.00 for orders under £50

    • Free Standard Delivery on all orders £50 and above

    ⏱ Delivery Timeframes

    • Standard: 2–5 working days

    • Tracked: 1–3 working days

    Orders placed before 12 PM on working days are dispatched the same day.
    Orders placed after 12 PM, or during weekends or bank holidays, are dispatched on the next working day.

    📦 Packaging & Couriers

    • All orders under 2kg are shipped via Royal Mail

    • Larger orders are delivered by Parcelforce or DPD, depending on weight and location

    • Each jar is carefully wrapped using protective, environmentally conscious materials to ensure it arrives safely and beautifully

    🧭 Delivery Areas

    We deliver to all mainland UK addresses.
     Please allow an additional 1–2 working days for deliveries to:

    Northern Ireland
    Scottish Highlands & Islands

    📩 Order Confirmation & Tracking

    You’ll receive an email confirmation as soon as your order is dispatched, along with tracking details if applicable. If there are any unexpected delays, we’ll keep you informed.

    🚗 Local Delivery 

    Live nearby? We offer free local delivery within a 5-mile radius of our Brentwood base for orders over £20.
     To arrange this, email us at hivehub@kendakehoney.co.uk after placing your order.

    ❓Delivery Concerns

    If your order hasn’t arrived within the expected timeframe, please contact us at hivehub@kendakehoney.co.uk with your order number. We’ll look into it right away.