Privacy policy

Privacy Policy

Last updated: 27 June 2025

1. Introduction

Kendake Honey (“we,” “us,” “our”) is committed to protecting your privacy. This Policy explains how we collect, use, and share your personal information when you visit kendakehoney.com (“Site”) or purchase our products.

2. What Information We Collect

We collect:

• Device & Usage Data: Browser, IP, cookies, pages viewed (to optimise site performance) — shared with Shopify and analytics tools 

• Order Data: Name, address, email, phone, payment details — used to process orders and communicate with you. Shared with Shopify.

• Customer Support Data: Issue-related info you provide.

• Marketing Data: Preferences for newsletters or promotional communications.
  
  

3. How We Use Your Personal Data

• Fulfil orders and contracts

• Manage customer support

• Send updates or marketing (only if consented)
  Improve our products and user experience

• Prevent fraud and comply with legal obligations
  

4. Legal Basis for Processing (GDPR)

Applicable if you are in the EEA:

• Contractual necessity (orders)
  Consent (marketing, cookies)

• Legal compliance

• Legitimate interests (site analytics, security) 

5. Cookies & Tracking

We use cookies for:

• Site functionality (required to use our services)
  Analytics (e.g., Google Analytics — opt-out available)
  Advertising (behavioural targeting) — opt-out via major platforms (Google, Facebook, Bing) and www.allaboutcookies.org
  
  

You can manage or block cookies via your browser settings, though this may affect site performance.

6. How We Share Your Data

We share information with:

• Shopify (site hosting, order processing)

• Couriers (for shipping)

• Analytics and marketing service providers (with your consent)

• Legal or enforcement bodies if required by law

We do not sell your personal data to third parties.

7. Data Transfers

Data may be processed in countries outside the UK/EEA (e.g., Canada, US) by Shopify or service partners. Transfers are protected by SCCs and GDPR compliance.

8. How Long We Keep Your Data

• Order & transaction records: up to 7 years (UK tax law)

• Marketing/account data: retained until you opt out or delete your account (marketing re-consent every 2 years) 

• Analytics logs: up to 24 months
  Support correspondence: up to 1 year
  

9. Your Privacy Rights

You have rights under GDPR if in the EEA, including:

• Access, correct, or delete your data
  Restrict or object to processing

• Data portability
  Withdraw consent for marketing/cookies

• Lodge a complaint with the ICO (ico.org.uk)
  
  

To exercise your rights, contact hivehub@kendakehoney.co.uk.

10. Security

We implement robust security measures including encryption, access controls, staff training, and Privacy‑by‑Design principles. Your credit card data is handled by PCI-compliant processors (e.g., Shopify) 

11. Children

We do not knowingly collect data from individuals under 16. If you believe we have collected such data, contact us and we’ll delete it promptly 

12. Third-Party Sites & Services

Our Site may contain links or widgets. We are not responsible for third-party privacy practices—review their policies before use.

13. Automated Decision Making

We do not make automated decisions with legal effect. Shopify’s fraud detection uses limited automated rules, which do not significantly affect you .

14. Policy Updates

We update this policy as needed. Material changes will be posted with a new date and notified to account holders.

15. Contact Us

For questions, to exercise your rights, or request data deletion, email hivehub@kendakehoney.co.uk.