🌍 International Shipping & Returns

We’re delighted to share Kendake Honey with customers around the world. Each jar you receive is part of a larger mission—to empower women, honour nature, and deliver unmatched quality. Please review the guidelines below before placing your international order.

Shipping Information

We currently ship to select international destinations, including  the  European Union  and  United States, via  tracked delivery.

Estimated Delivery Times

-EU: 3–9 working days
-USA: 7–10 working days
Please note that delivery times may vary based on customs clearance, local courier processing, and seasonal demand.

Customs & Duties
International customers are responsible for any applicable import duties, taxes, or customs fees. Kendake Honey is not liable for delays or charges incurred during customs processing.

Returns & Exchanges

Due to the consumable nature of our honey, we are only able to accept returns under specific conditions:

📦 Damaged or Faulty Items

If your order arrives damaged or defective, please notify us within  48 hours of delivery at  hivehub@kendakehoney.co.uk. Include your order number and clear photographs so we can assist swiftly.

🔒 Opened Products

For hygiene and safety reasons, we cannot accept returns of opened or unsealed jars, unless the product is confirmed to be faulty.

🇪🇺 EU Customers – Right of Withdrawal

Under EU consumer protection laws, you have the right to cancel your purchase within 14 days of receiving your order.

-Returned items must be unopened and in their original condition.
-Return shipping is at your responsibility unless the item is faulty or incorrect.
-Opened jars are not eligible for return due to health and safety regulations.
To initiate a return, please email us within 14 days of receipt stating your intention to cancel.

🇺🇸 US Customers – Goodwill Returns

While US law does not require a statutory return period, we extend  a  14-day return window for unopened jars as a gesture of goodwill.

-Return requests must be made within 14 days of delivery.
-Customers are responsible for return shipping unless the product is damaged or incorrect.

Late or Missing Deliveries

If your parcel has not arrived within 10 days of the estimated delivery date, please contact us so we can investigate and support resolution.

📝 Key Terms at a Glance

✅ Returns accepted for unopened jars within 14 days
❌ No returns for opened or unsealed products (unless faulty)
📦 Return postage is the customer’s responsibility (unless item is incorrect or damaged)
📸 Photo documentation is required for faulty or damaged items
📩 Notify us within 48 hours of delivery if there is an issue

📬 Contact Us

For all international queries, please reach out to us at:
hivehub@kendakehoney.co.uk

Each jar supports our mission of sustainability and community empowerment - and shares a piece of our story. Thank you for being part of the Kendake hive.